Xfinity device paused. How do I correct this issue? I call tech su.
Xfinity device paused Our community is your official source on Reddit for help with Xfinity services. I’ve tried forgetting the network on the treadmill and then reconnect it to the wifi after, but that didn’t work either, unfortunately. To locate the device you are looking for and once you click on the device there you will have the option to un pause. 1 Message. I no longer work for I am so frustrated with xfinity app. Go to the Xfinity app and click into your “unpaused” device, click on Device Details then scroll all the way down and click on Forget Device. Skip to main content. I I love the controls that the Xfinity app has to offer! I pause the internet to certain devices when the chores are not getting done. And the new modem started pausing me again in less than 8 hours. When I go to the XFINITY App it show my device is unpaused. And sometimes the devices say they are paused in the app, but the devices are NOT paused. No explanation was given to me as to what was wrong or how the issue was resolved. 0. Factory reset of devices. There are many Wi-Fi access points/hotspots available now that have no security on them and I downloaded the Xfi app yesterday and have had nothing but trouble with it. This didn’t help. From there, you can manage devices, set WiFi schedules, and more. I am trying to connect a laptop and every time I connect it shows action needed and says device is paused but when I go into the app the device isn’t paused I’ve tried so many things such as restar Skip to main content. my laptop says paused but the Xfinity app says connection strong and that it’s I have been w/ you guys since 04/28/2020, I have had NOTHING but trouble bc No ONE can fix my issueI call at least twice a day not speaking w/ a Human. Open CMD and run "getmac". Home. I see other people have had this problem where unknown devices connect so I paused it and now almost all of my devices now say they are paused. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. The device (iPad) is able to access the internet. I have a 75$ credit on my account and am close to just canceling my service. I have devices connected to my router that I do not own even if I wanted to forget the device I can’t unless it’s disconnected from my home network so I can only pause them. I even troubleshoot and test the device using the app but in my laptop still says is paused. Your devices may be connecting to your neighbor's gateway if you are in a close neighbor situation (apartment/townhouse). user_1ugboh. How do I access my Xfinity WiFi settings? You can access your Xfinity WiFi settings through the Xfinity app or web portal. They usually look like: 'xx:xx:xx:xx:xx:xx' where each 'x' is a hex digit. That usually gets them done quickly. WiFi Change your MAC address and see if your computer can be located. Follow the prompts to It says my device is paused, I go to the app to unpause it, however it is not showing as paused in the app. Saturday, November 4th, 2023 2:56 AM. Scroll So I found way to resolve the issue for cellphone and most likely other mobile devices. I appreciate you confirming all the @user_zs96yt Thank you so much for your post for help with your device being paused. This is why we recommend organizing all connected devices under names that keep them easier to track and also make it much simpler to spot anything that should not be listed. If this issue is still occurring, please check for available app updates in the Google Play or Apple Store. This is Quick Backstory: I paused a device over 2 years ago and no longer had access to my account. Well, it’s not there. Now, every day our phones, computers and other devices are constantly randomly disconnecting from our router and we get the dreaded “your device is paused”. If you have not already, please review both the Posting Guidelines and Rules here on the sub. When I try to get on the internet on my computer it’s says paused. I get on my desktop to find support and when I open my browser it spams me every 1 In answer to your question, yes, with the Xfinity xFi app, you have access to pause and unpause all of your devices, plus a whole lot more. Jeanp27. After one of many factory resets, I go to login on the gateway admin address, through ethernet connected to my gateway, and I ended up logging onto my neighbors gateway showing me their password. I keep getting unprompted notifications on multiple devices that "This device is paused. You guys are about to lose another good customer if you guys cant fix the device pause glitch on my ps5,i had enough of xfinty. Click on the setting option for that wifi 3. It shows as being connected to wifi but no internet access. I checked the xfinity app, and saw that the app said my iPhone was unpaused, but not connected to the network. Scroll down on the device page and select Troubleshoot Device. U. Device is paused while app U. Restarting the router both physically and remotely through customer service . Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window; Press Enter to send it. Xfinity App. I’ve tried res Skip to main content. Press Enter to send it Xfinity Community Forum. user_x0w5x2. They have done this multiple times. Offers. com/myxfi using a different connection or device. Correct. Paused device. The Xfinity app only gives me the option of overview and account. Just a simple, your A few days ago I manually paused one of the devices on my home network. Are you in a close neighbor/apartment situation, and are you using an Xfinity gateway? If you are: You might have an entirely different problem than "paused devices". Instead, type "Xfinity Support" there. Etc. I have restarted the app. Changing network name and password . Minimize this Okay so I have been seeing these your device has been paused threads and I’m so happy because I have been going through the exact same issue with Xfinity. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. I understand your concern with the connection, and I'd like the opportunity to check into that for you. Once completed you would follow the steps below to unpause the device. Xfinity For full functionality of this site it is necessary to enable JavaScript. 0). I will also have random devices connecting to my account and I have turned off the hotspot feature. Additionally when clicking on the WiFi tab on the bottom it doesn't say anything as far as what devices are connected or anything. 2 Messages. I went into the xfinity app and unpaused it, but when I tried connecting to the wifi network again I got a "Device is Paused" message. Then go to the Household/Assignee and it will still show the Flex Box as paused and have a button saying ‘Pause All Devices’. So I am unable to unpause my son's device from when I paused it a Xfinity App. Go into your wifi. One of my devices does not work because it is still paused and I can’t unpause it. I set it to pause until I unpaused it. My phone is connecting fine so I’m unsure what is causing this. To open app to unpause it. but few minutes later it went back to saying that my device It's Ethernet over coax. My laptop says is pause but when I check the xfinity app I do don’t have any pause device. Is there any way to either block this device regardless of the Mac address, or is there any way in settings to have to manually approve all Wi-Fi connections? I have an iPhone 12 which was paused by mistake. You just need to click that button to unpause your device. Most commonly you can be connected to the wrong network causing the pause to be from the other network users/Managers. Select Unpause Device. Super slow loading - gettin U. A MAC address is kind of like a serial number and they are how networking devices identify each other. The next morning I unpaused it, and everything seemed to work just fine for 4-5 hours. The devices I want paused during the schedule are assigned to an individual in my home using . Note: The pause function only pauses WiFi access on your home network and doesn't impact access to cellular data, a public Xfinity WiFi hotspot or other available WiFi Paused devices, failed connection, unknown devices connected that I do not own. Or you may be able to get one for free at your local Comcast / Xfinity store. When attempting to access the internet on a paused device, the user will see the device's default message that the site cannot be reached or that it is not connected to the Whenever I connect to the xfinity wifi, It shows this device is paused even though it is not paused. user_6qou8x. When attempting to access the Internet on a paused device, the user will see the device's default message that If you are not seeing the device in connected devices that would be correct since the connection is paused so make sure you look under devices not connected at the very bottom. The device will have the pause icon shown in the xFi app but the hours of online activity continue to tic up and they are still Now all my devices say that they’re paused or that there’s no internet again. You can also use the Xfinity app to find the device and tap "Unpause" directly. Follow our easy step-by-step guide. Pausing a device would block the device from accessing the Internet when connected to your home network. I have paused and unpaused my desktop, I have tried everything I can think of here. J. - An "Xfinity Support" graphic replaces the "To:" line. Hello @user_h3amf3, thank you for taking the time to reach out on social media. The Xfinity app says that the device is unpaused. 2 months ago. I had a technician come out today and give now i have multiple devices that are saying they are paused. The app will show a device being paused but that device can continue to have access to the internet. I ended up reaching out to Xfinity customer service and we had to do a manual reset of the modem to clear all the blocks. Our team can most definitely take a further look at this issue. If you wish to receive support from a Community Specialist, please update your post flair to either New Post - Billing or New Post - Tech Support as needed. I can’t manage my devices or wifi. XfinityOrlandoM +20 more. New router, devices paused, slow internwet. You would see that manifest in "devices paused" -- your neighbor saw your device and paused it in THEIR app. The Pause function only pauses WiFi access on your home network and does not impact access to using cellular data, a public Xfinity WiFi hotspot (both XFINITY and xfinitywifi, which you cannot disable) or other available WiFi networks. To resume access to the Internet on your home network, open the Xfinity xFi app or visit xfinity. A drop-down list appears. Paused devices (specifically Xbox is the issue for me) are able to connect to wifi after being paused, either on schedule or manually. but if that doesn’t work im going to need you guys to do something. Sunday, January 14th, 2024 1:58 AM. I am going to assume your dad if looking at device names and not remembering MAC addresses. Internet. Someone keeps attempting to connect to our wi-fi, and while I have paused their device, they change the MAC address, and bypass the pause. - As you are typing a drop-down list appears. Ive spoken with SEVERAL agents and still t The pause function only pauses WiFi access on your home network and doesn't impact access to cellular data, a public Xfinity WiFi hotspot or other available WiFi networks. I’m getting very frustrated. We do NOT have any downtime schedules or pause time limits set up, either. Note: The pause function only pauses WiFi access on your home network and doesn't impact access to cellular data, a public Xfinity WiFi hotspot or other available WiFi networks. Are you able to disconnect from the home network on your mobile phone to access the app while using cellular data? If you need to forget the network that is another way to be sure to be off the WiFi. I had to pause and unpause it to restore internet After I connected the new modem and activated it, I signed into the Xfinity app (also tried going to the Xfinity website with my tablet) to unpause the desktop PC. Subreddit Rules still apply to posts with When you pause a device on Xfinity What does it do? When you pause a device on Xfinity, it restricts that device’s internet access until it is unpaused. @user_g48gow Thank you for taking the time to reach out to us here on our Xfinity Forums. I checked the app, and it did not say this device was paused at all. Device randomly gets paused, but Xfinity app says it isn't paused. They sent out a technician to see what the problem was and it seemed to work for a few minutes and then he left. Xfinity Community Forum. Xfinity support was no help and I was left to figure this out myself. All of these options work for a few minutes but then the devices show as paused again and our neighbors devices show on our network I paused the only device able to connect to Xfinity app I have been having an issue with neighbors hacking into my Wi-Fi router and i accidentally paused my own device thinking it was someone else. There are so many ways to get around that paused device such as connecting to a different SSID or Wi-Fi network in range that is NOT controlled by your router. Device is paused while app says the device is not paused. I have called xfinity multiple times and they dont seem to know what MoCA is, but it is a main feature on the xfinity devices. The schedule does not work. just a way to play. Select ‘Assign this Device’ and assign it to a person or Household (I used Household). The pause function only pauses WiFi access on your home network and does not impact access to using cellular data, a public Xfinity WiFi hotspot or other available WiFi What's worked for me, even though this is a band-aid and not a solution, is to pause the device and then restart the modem, everytime the device will stop after that, also I recomend that others dont have the password to your account that way they can't circumnavigate the pause. It appears that plenty of people have discovered this little trick firsthand, and it is the normal parameters of the application, so it is a sure bet it works. Device is paused. You may actually be connected to a neighbors gateway. I am the only person with the app and I NEVER use the pause function. Access to local network devices (like printers) and connections that use cellular data or other WiFi networks won't be paused. Your Home Network. Nothing works. From there you will see a list of devices, click on the one you want to pause/un-pause. user_lchorns. Tuesday, August 6th, 2024 7:40 PM. Type your message in the text area near the bottom of the window. To access the option to pause and unpause the device, you will need to access the Xfinity App by logging in under the Primary (possibly the Manager, too) username. Find your Xfinity Wifi 2. Not only do many phones (and other devices) now generate random MACs by default, almost every teenage gamer I encounter these days knows how to change almost any device's MAC cuz it's also the key to evading router-based parental controls. What is going on and what can I do to fix it? Thanks Select Pause Device. Go back to your device and connect to your Xfinity wi-fi network as Xfinity WiFi hotspots are available at no extra charge if you rent an Xfinity Gateway, including the xFi Advanced Gateway (model numbers TG3482G, CGM4140COM), xFi Gateway (model numbers DPC3939, DPC3941T, [Solved] Xfinity wifi says all my devices are paused, even though I didn’t pause them and cannot access my wifi . I have combed the parental control settings for any errors or settings, even deleted the device from my home settings entirely, and everything looks fine. Thank you for reaching out to us via our forums and creating a post. My laptop is never paused and has never been intentionally paused. an iPhone and a iPad. user_26uuxc. I have reset my modem, reset my desktop, reset my phone with the app, all several times. I understand that you want to unpause your device and you can definitely do it without being connected to the homes Wi-Fi from the awesome Xfinity App. To Unpause, add another device to the Assignee, then select ‘Pause All Devices’. An official employee, such as myself or whoever is first available, will respond. If you have the app installed on your mobile device, follow these steps to regain access to your Hi there, @user_f91e0e. This is beyond frustrating, I’m payin My Xfinity modem keeps pausing my devices, when i go on the app it say’s they’re not paused, but when i try to load up a webpage, it says the device is paused. I can see how this would be a concern, especially with the steps you have already taken. So unless your brand new modems ALL have the My laptop will show a screen that says my device is paused but when i go to the app the device says it’s connected. When navigating to the "pause a device" tab at the top of the Xfinity app it seems to reset back to the home screen and won't open the pause/unpause device window. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. On the device management page, simply click the big purple button that says "Pause device". Good luck! Reply reply Poked_Armory • I renamed my But, since I paused and forgot the device, the wifi no longer will connect on it and the device is no longer listed under my devices on my Xfinity app, so I can’t fix it. Looking at the device, it is accessing wifi through and access point that is linked to the modem, it a separate wifi. user_xmccvi. Device Paused (How to Solve) The "To:" line prompts you to "Type the name of a person". My desktop tells me it’s paused every time I connect to wifi, but in the Xfinity app it says it is unpaused and fully connected. Unpause a device. I keep getting the message “this device is paused“ from Xfinity Xfi on my MacBook. Restarting devices. Select that device from the Connect section of the xFi web portal or the WiFi tab of the Xfinity app. everything was going smoothly until suddenly my devices were being paused, Phones, computers, Tvs I have read old threads Pausing/unpausing devices in the app and admin tool. To pause all devices under a profile, select the profile you wish to pause and select Pause All Devices. This happened after I paid the bill and I have tried reinstalling the app and logging out and back in. Xfinity uses MoCA. Friday, January 12th, 2024 7:40 AM. If you have questions about your services, we're here to answer them. You can pause the device(s) for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to @XfinityJosephB like I said, my last modem was only 6 months old, and I was given a new modem just last night because no one at Comcast could tell me why my device keeps getting paused when it’s not listed as paused on your app. To pause a device: Select the device from WiFi. The Xfinity xFi App offers another convenient method to unpause devices. Xfinity Apps. Help with paused device . Getting Started. 1. I have tried to restart my modem and my computer seve Have you tried clearing the Xfinity app's cache since this issue started? If that does not resolve the issue, please try restarting your gateway by pulling the power cord from If you are not seeing the device in connected devices that would be correct since the connection is paused so make sure you look under devices not connected at the very Learn how to unpause devices on Xfinity using the Xfinity app, website, remote control, xFi gateway, xFi app, or xFi website. I diagnose the router and it shows that I am getting over 100% speed on my internet. I have had so much trouble with this and it's so frustrating because the xfinity assistant doesn't ask the right questions for this situation and gets me nowhere. It is very frustrating! My pc was working fine the first couple of days but recently I’ve been getting redirected to a browser saying that my device is paused. Having your devices appear paused would certainly be a frustrating experience, as access to your most important devices is pertinent. I repeatedly have to go in the app and unpause devices that have paused on their own again and again. So now I can’t unpause the desktop because it was being paused by the old modem. My desktop gets notifications that the device is paused but I cannot connect to the internet. click the ones that are paused and on the next page you will see a blue bubble that says unpause. I “upgraded” to a new router and “faster” speed not too long ago. Device is paused while not My Xfinity modem keeps pausing my devices, when i go on the app it say’s they’re not paused, but when i try to load up a webpage, it says the device is paused. Monday, January 8th, 2024 8:42 PM. Then, suddenly, the device lost all internet access and I started getting web pages telling me that my device was paused by Xfinity. So, I signed up for iCloud+ so that I could disable Private Relay. Xfinity Xfi Pause Bypass . I recently upgraded the speed on my internet service, due to that I got a new router. To send a "Direct Message" ("Private") message: 2 or 1 week ago I upgraded to a newer router provided by comcast. but its not a permanent fix. Feel free to use the Wi-Fi troubleshooting in the Xfinity app or with the I know how aggravating this can be and thank you for reaching out to us for assistance, @user_6d9425. The connection does not work on my most important device due to the same problem many people are experiencing with no solution. Please download that and let us know Unpausing Devices using the Xfinity xFi App. Thanks for your response. I have “forgotten“ the device from the Wi-Fi net work and re-added it. Resolved So, shout out to u/CCAaronM for temporarily fixing this issue remotely. To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. I installed it same as my old router. I read a thread where several frustrated customers kept asking for a fix and instead they were just told how to pause the device. . It’s an issue with either a)your router, b) their servers or c) a combination of both. Any suggestions how to fix this ? I am having the same problem with manually pausing all devices, setting a schedule, and time limits. DNS servers, which map IP addresses to human-friendly names, likewise will unregister the device. Learn more about personalizing and controlling your home network using Xfinity xFi. In-progress activity might not stop immediately. If we need to pause all the devices assigned to this person, that’s fine. 2. This is VERY frustrating. Removed and added devices. They are still able to access the internet and do live streaming/gaming/ internet searches. Pausing devices. Xfinity's implementation has no security (MoCA 2. Select "Xfinity Support" from that list. You can pause the device(s) for a specific amount of time (for example, 30 minutes, one hour or two hours) or indefinitely until you choose to unpause. For customers living close to other Xfinity customers, this can happen. Can you confirm the device is not connected to the Xfinity Wi-Fi Hotspot or to your cellular network? The pause function only pauses Wi-Fi access on your home network and does not impact access using cellular data, a public Xfinity Wi-Fi Hotspot, or other available Wi-Fi Could you please send our team a direct message. I told the xfinity app to forget the device, but . Here is a link with all the details on how to @user_f90288 Good afternoon! We appreciate you reaching out to our Community Forums Team for assistance with your devices, and getting connected. TSR_Ghost. I have three problems . im going to pause their devices to hopefully get them to unpause mine. How do I correct this issue? I call tech su Skip to main content. My devices will get paused despite not being paused in the app. The next morning I unpaused it, and everything seemed to work just fine for 4-5 hou user_ec407c, IMHO the pause feature was doomed to fail from day one. Sunday, June Pausing a device with Xfinity xFi blocks it from accessing the internet when connected to your home network. Sign in. My internet has been extremely slow the past week. Skip to content Setting up a scheduled pause through Downtime allows you to automatically pause WiFi access over your home network during scheduled times for all devices assigned to a person. Reconnecting to wifi prompts browser to open to site that says my device is paused, but the device is not showing as paused in the app. Closed Thanks for posting to the Xfinity Community Forum to get help with pausing your devices. It says my device is paused, I go Learn how to organize devices by people and manage family settings with the Xfinity app. When attempting to access the internet on a paused device, you'll see the device's default message that the site cannot be reached or that it isn't connected to the internet. i used the connections given Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Please let us know here if this issue continues to affect you afterwards. From their point of view, your devices would look like an unknown devices and they may have them paused. Super slow loading - getting a device is paused message despite the app saying it’s unpaised. T clarify, did you pause a device via the xfinity app and now not unable to un pause it? 2. i noticed some devices that aren’t mine on my wifi app so im thinking someone else is seeing my devices and they’re pausing them. The new modem doesn’t acknowledge the desktop PC is being paused. While you're Hi u/Puzzleheaded_Pay1934, I am glad to hear that you are taking advantage of our xFi features. I have tried deleting the app per Xfinity support, yet devices will still pause on their own. Whether or not Xfinity has worked around this loophole is still unknown but, it seems to be worth a shot. Device Paused (How to Solve) T. This device is paused. Third, they move features around in updates, so if you are looking for the "pause"/"unpause" feature navigate to the "WiFi" tab found at the bottom of the page. Just not anything else, especially Posts with Discussion flair are intended for community conversation only (such as "which modem should I buy?", etc), and will not receive an official reply from an Xfinity Employee. To unpause a device: Select the device from Connect. Multiple devices paused but xfinity app says they aren't. This gives you your mac addresses and transport names which is what you will need in a few steps. Select Pause The paused device is also removed from the DHCP server, which assigns dynamic IP addresses automatically. Thanks! My laptop has been unable to connect to internet for a couple hours now. My devices were still paused. This is assuming your network is full of mobile and other devices. Which was obviously not the issue. Xfinity Internet and WiFi To pause an individual device, simply select the unpaused device and then select Pause Device. Problem is it’s the only device I have to manage this app and after doing a factory reset and spending countless hours on the phone, I still can’t access this app. As you can see by my screen shot, I'm being notified that my son is reconnecting to be able to stay up until 7 in the morning playing Xbox. ” This was odd. If your device is on a Xfinity Wi-Fi pause, disconnecting from the network and reconnecting would lift the pause. That night i’m back to having the exact same issue on all my devices. Cannot even browse aything. My bill went up over 30 with discounts added. Regarding the paused devices not showing on the Xfinity app, is this issue ongoing today? I just checked my own Xfinity app and am able to see the paused devices there. You should be able to change the rules, but accessing the Xfinity app, clicking the "connect" tab at the bottom, you will see all your devices connected, as well as which ones are paused. Hopefully this helps other people with the same/similar problem. 10 months ago. I went to my xfinity app to “unpause” my device to find out that it’s never been paused. But I‘ve found that a reconnect tends to be the faster and more reliable I am so frustrated with Xfinity. Or book a tech to come out and install In the 'To' line, type "Xfinity Support" there. 1 user_bn11z5 I understand, however the reason I asked the previous step is that often times customers will have a device appear but under a name they are not familiar with. " Except I didn't pause the device, and when I look in the app, it shows as *not" being paused, so there is nothing to unpause. @lmg_35c4 , I'm not an xfinity gateway user (I use my own modem and router) but what I think he's saying is that the pause function works by filtering out devices by MAC address. user_7pan13. I’ve tried talking to a live agent, hard reset my gateway, restarting my pc, forgetting the network, etc. Each “This device is paused. Closed. zjypdn mlvnw ccibjzb axq plk wal jvdnha xzl xwrdxgh vvfsmv